Returns
• Returns are accepted within 14 days of receiving your order.
• Items must be unworn, unwashed, and in their original condition, with all tags and packaging intact.
• Sale, discounted, or promotional items are non-returnable and non-refundable.
• To initiate a return, please contact our customer care team at info@velvetrosee.com with your order number and reason for return.
• Once your return is approved, you’ll receive instructions for shipping your item back to us.
• Return shipping costs are the customer’s responsibility, unless the item is faulty or incorrect.
Exchanges
• Exchanges are accepted within 14 days of receiving your order.
• Exchanges are subject to stock availability.
• If the requested size or style is unavailable, we will issue a
credit note or refund (as applicable).
• To request an exchange, contact info@velvetrosee.com or call or Whatsapp on +971 52 521 0786 with your order details.
Refunds
• Once your return is received and inspected, you’ll be notified by email.
• Approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping fees are non-refundable.
Faulty or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 3 days of delivery with photos of the issue. Once verified ,we will arrange for a replacement or full refund at no additional cost.
Contact us
For all return or exchange request please contact:
info@velvetrosee.com
+971 52 521 0786
Customer Support Hours: 9am to 9pm.
