📦 Velvet Rose Couture — Shipping Policy
At Velvet Rose Couture, every order is carefully packaged and prepared with the attention your garments deserve. Please review our shipping guidelines below.
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🌷 Order Processing
- All orders are processed within 1–2 business days (Monday–Friday).
- During sales, launches, or holiday periods, processing may extend to 3–4 business days.
- You will receive a confirmation email once your order has been placed.
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🇦🇪 UAE Shipping
Standard Delivery:
- 2–4 business days
- Rate calculated at checkout
Express Delivery:
- 1–2 business days
- Available in select locations
Cash on Delivery (COD):
- Available within the UAE
- COD fee may apply (optional to include)
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🌍 International Shipping
- Delivery typically takes 7–14 business days, depending on the destination.
- Shipping fees are calculated at checkout.
- Customs duties, VAT, or import taxes are not included and are the responsibility of the customer.
- Delays may occur due to international customs processes.
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📬 Order Tracking
- A tracking link will be sent via email once your order has shipped.
- Tracking information may take 24 hours to update.
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🚫 Address Issues & Failed Deliveries
- Customers are responsible for entering complete and accurate address details.
- If a package is returned due to an incorrect or incomplete address, reshipping fees will apply.
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📦 Lost or Damaged Packages
- If your package arrives damaged or fails to arrive, please contact us within 48 hours.
- Kindly provide your order number and photos (if applicable), and our support team will assist you promptly.
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📨 Customer Support
For all shipping enquiries, please contact:
info@velvetrosee.com
